Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.


If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*

We will make every effort possible to resolve this issue as soon as possible.

For more information, please see the “Baggage problems” section of our website.
If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.

If your arrival airport is outside of metropolitan France: please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

To inform us of a baggage problem (missing items, damaged baggage),

Other claims

Do you wish to make a request or send a feedback?


Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
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