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I want to raise a query or give feedback about my claim
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ONLINE
We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!
For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.
If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.
If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us:
- By post: Air France Customer Care Department PO Box 700-11511, Cairo, Egypt
- Or complete our online claim form
Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
Please also include supporting documents with your letter: ticket receipt, boarding pass, original itemized receipts, etc.
If your flight departed from or arrived in the United States, you may submit a claim to the U.S. Department of Transportation:
- By post: Aviation Consumer Protection Division, C-75 US Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 United States of America
- On the US Department of Transportation website
Telephone
Air France in AngolaPlease call:
+244 92 316 54 70 (National standard rates to: Angola)
+244 92 316 54 70 (National standard rates to: Angola)
Languages spoken:
English,
Portuguese
Opening hours
(Luanda time)
From Monday to Friday: 08:00 AM to 03:00 PM
- Booking and check-in
- Booking and check-in - I want to book a flight or buy an Option
- Booking and check-in - I need help with my online booking
- Booking and check-in - I want to make a group booking (10+ passengers)
- Booking and check-in - I need more information about my upcoming flight
- Booking and check-in - I need an invoice
- Booking and check-in - I need information about assistance for passengers with reduced mobility
- Booking and check-in - I need help checking in for my flight
- Booking and check-in - I want to find an Air France ticket office
- Booking cancelations or changes
- Booking cancelations or changes - I want to change my booking or Options
- Booking cancelations or changes - I want to cancel my booking and request a refund
- Booking cancelations or changes - I want to cancel an Option and request a refund
- Booking cancelations or changes - I want to cancel my insurance
- Booking cancelations or changes - I want to find a ticket office where I can change or cancel a ticket
- Missing or damaged baggage
- Missing or damaged baggage - I want to report a missing baggage item
- Missing or damaged baggage - My baggage has been missing for 3 days or fewer
- Missing or damaged baggage - I want to request a refund on necessity purchases
- Missing or damaged baggage - My baggage has been missing for more than 3 days
- Missing or damaged baggage - My baggage has been missing for more than 21 days
- Missing or damaged baggage - My baggage has been damaged
- Missing or damaged baggage - An item is missing from my baggage
- Missing or damaged baggage - I lost or found an item in an aircraft, lounge or public area
- Flying Blue loyalty program
- Flying Blue loyalty program - I need a new password
- Flying Blue loyalty program - I need to update my personal information
- Flying Blue loyalty program - I want to request a Flying Blue card
- Flying Blue loyalty program - I want to claim missing Miles for a flight
- Flying Blue loyalty program - I want to claim missing Miles with a non-airline partner
- Flying Blue loyalty program - I want to book a reward ticket
- Flying Blue loyalty program - I want to change or cancel a reward ticket
- Delayed or canceled flight
- Delayed or canceled flight - I want to claim compensation
- Delayed or canceled flight - I want to request a refund for my unused ticket
- Delayed or canceled flight - I want to request written proof of a delayed or canceled flight
- Delayed or canceled flight - I want to track an existing claim
- Delayed or canceled flight - I want to add information to an existing claim
- Delayed or canceled flight - I want to cancel an Option and request a refund
- Delayed or canceled flight - I want to claim a refund for unexpected expenses (taxi, etc.)
- Other